At Lyla Draw, we are committed to delivering your orders securely and on time. Please review the details of our shipping process below.
Order Processing
Orders are processed within 1 to 2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing times may be longer.
Shipping Methods
We use reliable courier services for all deliveries. Orders are shipped using standard delivery services unless otherwise specified at the time of order.
Delivery Timeframes
Estimated delivery time is 3 to 7 business days after dispatch. Delivery duration may vary depending on your location. For remote or hard-to-reach areas, additional time may be required. We are not responsible for delays caused by couriers or external factors such as weather conditions or strikes.
Shipping Charges
Any applicable shipping charges will be displayed at checkout. There are no hidden fees applied after the order is placed.
Cash on Delivery (COD)
All orders are shipped with Cash on Delivery (COD) as the payment method. Full payment in cash is required at the time of delivery.
Tracking and Delivery Updates
Where available, tracking details will be shared once your order is dispatched so you can monitor its status.
Address Accuracy
Please ensure the delivery address provided is accurate and complete. Delays or failed deliveries due to incorrect address information are not the responsibility of Lyla Draw. Additional charges may apply for reshipping.
Missed Deliveries
If the courier is unable to deliver due to absence or incorrect address, they may attempt redelivery or return the order to us. Additional charges may apply for redelivery.
Lost or Damaged Orders
If your package is lost in transit or arrives damaged, contact [email protected] immediately with your order details. We will assist you in resolving the issue.
Contact
For any questions about shipping or delivery, please email [email protected].